Contact
We are committed to providing you with the highest level of customer service and ensuring that your shopping experience with “Vilnos Namai” is as pleasant as possible.
If you have any questions about your order, our products or services, or would like to receive more information about “Vilnos Namai”, please get in touch with us.
You can contact us by email, complete the contact form below, or call us on business days from 9:00 AM to 6:00 PM Lithuanian time.
Our team will be happy to assist you and answer any questions you may have.
Email
[email protected]
Phone numbers
+370 699 59528
+370 685 32411
Address
Sėlių St. 53
Utena, Lithuania
Company code
183639482
VAT number
LT836394811
Business hours
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed
Order Confirmation
Once you have placed your order, you will receive an order confirmation by email. If you have not received the confirmation email, please check your spam or junk folder.
If you still cannot find the email or have any questions about your order, please contact us:
[email protected]
+370 699 59528
Order Changes and Cancellations
Your order is sent to production immediately after payment, so we may not always be able to change or cancel an order once it has been placed and confirmed.
If you notice an error in your order details, would like to change the delivery address, or cancel your order, please contact us as soon as possible. We will check whether your order has already entered production.
To purchase additional items, please place a new order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation and tracking number.
Tracking information may not appear in the courier’s system immediately, so it can sometimes take up to 24 hours after dispatch for the tracking details to become available.
Return Period
If the item you purchased is not suitable, you may return or exchange it within 18 days of receiving your order.
Return Address
Option 1 – Return via Parcel Locker
You can return your order using a DPD, Omniva, Venipak or LP EXPRESS parcel locker:
RIMI Parcel Locker
J. Basanavičiaus St. 52
28142 Utena
Lithuania
Option 2 – Return to the “WOOL HOUSE” Studio
Sėlių St. 53
Utena, Lithuania
Return and Exchange Conditions
The item being returned or exchanged must be:
- unworn and undamaged;
- complete with all included parts and accessories;
- with all original tags attached;
- in its original packaging.
We recommend including your order number with the returned parcel. This will help us identify your order and process the return more quickly.
Return shipping costs are covered by the customer. We are not responsible for parcels lost during return shipping, so we recommend keeping the shipping receipt and tracking number.
Refunds
Refunds are issued to the same payment method used for the original purchase.
The refund will be processed within 3 business days after we receive the returned item and assess its condition.
If you have any questions about returns or exchanges, please contact us:
For press collaborations, publications, interviews, product imagery, brand information or product sample requests, please contact us by email:
In your email, please briefly introduce the publication, project or planned feature and specify what information or materials you require.
If you are interested in wholesale opportunities, B2B collaboration, or would like to sell “Vilnos Namai” products in your physical or online store, please contact us by email:
In your email, please include the name of your company or store, your country, website or social media profile, and briefly describe the type of collaboration you are interested in.
