If the item you purchased is not suitable, you may return or exchange it within 18 days of receiving your order.

RETURN ADDRESS

Option 1 – Parcel lockers (DPD, Omniva, Venipak, LP EXPRESS)
RIMI parcel locker
J. Basanavičiaus St. 52
28142 Utena
Lithuania

Option 2 – WOOL HOUSE studio
Sėlių St. 53
Utena, Lithuania
Tel. +370 699 59528
Email: [email protected]

Return shipping costs are covered by the customer. We are not responsible for parcels lost during return shipping, so we recommend keeping the shipping receipt and tracking number.

RETURN AND EXCHANGE CONDITIONS

The item being returned or exchanged must be:

• unworn and undamaged;
• complete with all included parts and accessories;
• with all original tags attached;
• in its original packaging.

We recommend including your order number with the returned parcel, as this will help us identify your order and process the return more quickly.

The refund will be issued to the same payment method used for the original purchase within 3 business days after we receive the returned item and assess its condition.

HAVE ANY QUESTIONS?

If you have any questions about returns or exchanges, please contact us:

Email: [email protected]
Tel. +370 699 59528