1. General provisions
2. Conclusion of the contract
3. Goods and their prices
4. Payment for goods
5. Delivery of goods
6. Right to withdraw from a distance contract and Return of Goods
7. Processing of personal data
8. Final provisions
1.1. These rules (hereinafter – the Rules) are drawn up in order to ensure the rights of you (hereinafter – the Buyer) and UAB “Vilnos namai” (hereinafter – the Seller) selling goods in the online store www.vilnosnamai.lt (hereinafter – the Seller), determine the duties, responsibilities and other provisions related to the purchase and sale of goods in the Store.
1.2. Information about the Seller of the goods is provided in the “Contacts” section of the electronic Store.
1.3. The rules are applied when the Buyer uses the online Store in any way or form: familiarizes himself with the range of goods offered in the Store, prepares an order for goods, provides personal or other data, pays for the ordered goods, accepts goods, reads and comments on the information in the Store and/or performs any other actions related to the use of the online Store and the offers provided by the Seller.
1.4 The Seller reserves the right to unilaterally change the Rules at any time by publishing the changed Rules on the website of the electronic Store. Changes take effect from the moment of publication and are valid for all transactions concluded after publication
2.1. Contracts for the purchase and sale of goods (hereinafter – Contracts) are concluded in electronic form in the online store. When entering into these Agreements with the Buyers, the Seller is guided by the provisions of the Civil Code of the Republic of Lithuania, which regulate distance contracts, and the Resolution of the Government of the Republic of Lithuania dated 11.06.2001 No. 697 of the approved “Rules of Retail Trade”.
2.2. The following have the right to buy in the Seller’s online store: able-bodied natural persons; minors between the ages of fourteen and eighteen only with the consent of their parents or guardians, except in cases where they dispose of their income independently; legal entities; as well as authorized representatives of all the aforementioned persons. By agreeing to these Rules, the Buyer confirms that he has the right to buy in the Seller’s online store.
2.3. The Agreement for the purchase and sale of goods between the Buyer and the Seller is considered to be concluded and comes into force from the moment when the Buyer, having created a basket of goods in the online store, specified the delivery address and other necessary data, selected the payment method, and having familiarized himself with and confirmed his agreement with these Rules, clicks on the link “Pay” In cases where the Buyer does not agree with all or part of the Rules, he must not place the order for the goods.
2.4. After the conclusion of the goods purchase – sale Agreement, the Seller additionally sends the Buyer an automatic electronic notification about the receipt of the order submitted by the Buyer, with the goods specified in it, their exact number and prices, and the assigned order number. The notification to the Buyer is sent to the e-mail address specified in the Buyer’s registration form or the submitted order form.
2.5. These Rules and the electronic notification of receipt of the order sent to the Buyer are considered an integral part of the Agreement between the Buyer and the Seller.
2.6. The Agreement concluded between the Buyer and the Seller is valid until the full fulfillment of the parties’ obligations under the Agreement or until its termination in accordance with the procedure set forth in these Rules.
3.1. The characteristics of each product sold are indicated in the description provided in the online store for the respective product. The seller is not responsible if the color, shape or other parameters of the goods available in the online store do not correspond to the actual color, shape or other parameters of the goods due to the characteristics and/or settings of the display used by the Buyer.
3.2. The Seller has the right to change the offer of goods in the electronic Store at any time without notifying the Buyer.
3.3. The price of each sold item is presented in Euros and indicated in the electronic Store next to the corresponding item, in the Buyer’s order and in the electronic notification sent by the Seller to the Buyer about receiving the order. The Seller undertakes to sell the goods at the prices valid at the time of the Buyer’s order submission to the Seller.
3.4. Value added tax (VAT) is included in the product price.
3.5. The price of the product does not include the delivery fee to the Buyer. The fees for the delivery of goods are specified in 5.2 of these Rules. point.
4.1. The buyer pays for the goods and their delivery using the electronic banking system;
4.2. When paying for goods and their delivery using bank services, the Buyer may be subject to commissions determined by the Bank and/or others. fees for the operations performed.
4.3. When paying for the goods and their delivery by advance payment order, the Buyer must enter the order number in the “Payment purpose” section of the payment form, which was indicated to the Buyer in the electronic notification of receipt of the order. If the buyer does not specify the exact order number in the “Payment purpose” section, the order may not be processed smoothly.
4.4. The Seller starts executing the order of goods submitted by the Buyer only after receiving full payment for the goods and their delivery. Payment is considered completed when the entire amount due is received and credited to the Seller’s bank account.
4.5. The buyer must pay for the goods and their delivery no later than within 3 (three) working days after the conclusion of the contract for the purchase and sale of goods.
4.6. The Seller undertakes to provide the Buyer with all necessary and correct information necessary for the payment of the goods and their delivery services. However, the Seller does not assume any responsibility for improperly provided services and related losses by the banks using whose services the Buyer’s payment to the Seller was made. Likewise, the Seller does not assume any responsibility arising from errors made by the Buyer when forming and executing the payment order (eg incorrect indication/entry of the account number, incorrectly submitted order code, etc.) and related losses and/or other negative consequences.
5.1. The goods are delivered at the expense of the Buyer by the Seller or a company providing courier services on behalf of the Seller (hereinafter – the Courier). Delivery of goods is carried out throughout the territory of the Republic of Lithuania. The goods are delivered to the address specified by the Buyer during registration or in the goods order form.
5.2. The following Goods delivery fee applies to the delivery of goods:
5.2.1 Delivery in Lithuania – €5.00. Delivery to EU countries – €10.00. Delivery to other countries – €10.00.
5.3. Usually, the goods are delivered to the address specified by the Buyer: in Lithuania within 4-7 working days, to other countries within 7-14 working days. The buyer agrees that, exceptionally, due to unforeseen circumstances, the delivery of the goods may be delayed, but in any case, the goods must be delivered no later than within 30 (thirty) calendar days. In this case, the Seller will immediately contact the Buyer and agree on the deadline for the delivery of the goods. The deadline for the delivery of the goods starts counting after the Seller receives the Buyer’s payment for the goods and their delivery services.
5.4. In all cases, the Seller is released from responsibility for the delay in delivering the goods, if the Goods are not delivered to the Buyer or are delivered late due to the Buyer’s own fault or due to circumstances beyond the Buyer’s control.
5.5. If the delivery of the goods is delayed by more than 10 (ten) working days due to no fault of the Buyer or circumstances related to it and the parties fail to agree on the extension of the terms for the delivery of the goods or the replacement of the ordered goods with similar or other goods available in the electronic store, the Buyer has the right to withdraw from the Agreement (informing about i.e. the Seller at the e-mail address of the electronic Store at [email protected]), and the Seller undertakes to return to the Buyer the money paid in advance by the latter (if such payment was made) within 14 (fourteen) calendar days after the termination of the Agreement. The money is returned to the bank account from which the payment was made or to another account of the Buyer specified in the Buyer’s notice of withdrawal from the Agreement.
5.6. Products are delivered on working days from Monday to Friday.
5.7. If due to the Buyer’s fault or circumstances depending on him, the delivery and handover of the goods to the Buyer did not take place at the time agreed upon by the parties (e.g. after delivering the goods to the address specified by the Buyer, it turned out that the delivery address was specified incorrectly or neither the Buyer nor the other person receiving the goods was found at the specified address, etc.) , the Seller or the Courier on his behalf additionally contacts the Buyer and agrees with him a new delivery time suitable for both parties. For such repeated delivery of the goods, the Seller has the right to require the Buyer to pay an additional delivery fee. If the Buyer unreasonably refuses to accept the goods and during their re-delivery, it is considered that the Buyer has abandoned the Agreement, and the Buyer’s order is cancelled, informing the Buyer about this at the e-mail address specified in the registration form or the submitted order form. In this case, the Seller undertakes to return to the Buyer the money paid in advance by the latter (if such payment was made) within 14 (fourteen) calendar days after the cancellation of the Agreement, deducting the fees for all delivered goods from the returned amount. The money is returned to the bank account from which the payment was made.
5.8. After delivery of the goods to the address specified by the Buyer, the goods are transferred to the Buyer or to any other person at the address specified by the Buyer. The Buyer confirms his understanding that any person at the delivery address specified by the Buyer (hereinafter referred to as the Buyer’s representative) will be considered the appropriate person to receive the goods.
5.9. During the delivery of the goods, the Buyer (the Buyer’s representative) must together with the Seller or Courier who delivered the goods (depending on the case) check the condition of the shipment (whether the package of the shipment is not crumpled, wet, torn or otherwise externally damaged), the assortment, quantity and quality of the goods. Having noticed violations of the external appearance of the shipment and/or goods, inconsistencies in the product range and/or quantity, the Buyer (Buyer’s representative) must indicate this in the shipment delivery confirmation provided by the Seller or Courier (in the VAT invoice, cargo bill of lading or other similar document) and draw up and together with the Seller or Courier sign a free-form shipment and/or product violations/nonconformities report.
6.1. The buyer (user) has the right, without specifying a reason, to refuse the contract for the purchase and sale of goods concluded in the electronic store, by notifying the seller in writing within 14 (fourteen) days from the day of delivery of the goods. The Buyer’s written notice of termination of the Agreement must be submitted to the electronic Store’s e-mail address [email protected]. In order to comply with the withdrawal period, it is sufficient for the Buyer to send a notice that it exercises its right to withdraw from the Contract before the expiry of the withdrawal period.
6.2. According to point 6.1 of the rules, the returned product must meet the following requirements:
6.2.1. the item cannot be worn or otherwise used, it must be undamaged and not lose its value;
6.2.2. the returned product must be packed in a suitable package that would protect against damage during transportation;
6.2.3. the item must remain with all tags attached.
6.3. The returned goods must be delivered by the Buyer (by courier, mail or personal delivery) to the Seller at the address Sėlių g. 53, LT-28203 Utena, Lithuania.
6.4. The rights of the buyer, when goods of unsuitable quality are sold to him, are determined by the Civil Code of the Republic of Lithuania and by Government Resolution No. 11-06-2001 of the Republic of Lithuania. 697 approved “Retail Trade Rules”, additionally taking into account 6.3 of these Rules. – 6.5. the provisions established in clauses.
7.1. When the buyer orders goods in the online store, registration is not necessary, but for the proper fulfillment of the order, it is necessary to provide such personal data as name, surname, e-mail, address where the goods will be delivered, telephone number and other data specified in the order.
7.2. The Buyer confirms that he is aware of his right to refuse to provide his personal data, but understands that personal data is necessary and necessary for the fulfillment of the order for goods, and if the Buyer does not provide such data and does not consent to their processing in accordance with 7.4 of these Rules. for the purposes specified in point, the Agreement for the purchase and sale of goods will not be able to be concluded and executed.
7.3. The Buyer, by registering in the online Store and/or placing an order for goods, confirms that he agrees to provide his personal data specified in these Rules, the registration form and the order form for goods and does not object to the Seller processing these data in accordance with 7.4 of these Rules. for the purposes specified in point
7.4. The buyer’s personal data is collected and processed for the purpose of e-commerce (conclude a Contract, process orders for goods, issue financial documents, resolve issues related to the delivery and transfer of goods, fulfill other contractual obligations).
7.5. The Seller has the right to provide the Buyer’s personal data to third parties of his choice only for the purposes specified in Rule 7.5. point, to the extent necessary to achieve those goals. In no other cases shall the Buyer’s personal data be disclosed to third parties, except in cases where the Seller is required to do so according to the legislation of the Republic of Lithuania.
7.6. During registration in the electronic Store, filling out the order form or otherwise using the electronic Store, the Buyer must provide complete and correct data. If the data provided by the Buyer changes, the Buyer must update them immediately. The buyer is responsible for the correctness of the data provided in the registration form, order form or otherwise using the online store and assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided.
7.8. By registering in the online store and ordering goods, the buyer undertakes to protect and not disclose his login data to anyone. If the Buyer loses his login data, he must immediately inform the Seller about it. The buyer is responsible for the transfer of his login data to third parties. If the offers provided by the Seller in the online Store are used by a third person who has logged in with the Buyer’s login data, the Seller considers this person to be a Buyer.
8.1 The Seller has the right to temporarily or indefinitely suspend (terminate) the operation of the Store without informing the Buyer.
8.2. When commenting or sending a recommendation, the Buyer guarantees that any information provided by him is true, accurate or otherwise not misleading, does not violate the rights of third parties and the requirements of the legal acts of the Republic of Lithuania. By commenting and sending a recommendation, the Buyer assumes responsibility for his actions.
8.3. The Seller reserves the right to delete and/or correct the comments posted by the Buyer at any time if it believes that the Buyer has not complied with these Rules 8.2. of the requirements specified in point
8.4. The Buyer and the Seller agree that all information provided on the website of the electronic Store is considered to be provided to the Buyer in writing.
8.5. The Seller sends all notifications of any kind to the Buyer to the e-mail address specified in the registration form or the submitted order form.
8.6. The buyer all messages, inquiries, complaints, etc. of any kind. sent to the Seller’s e-Store e-mail address [email protected]
8.7. These Rules do not in any way limit and in no case can be understood as limiting the rights of the Buyer (user), established by the legal acts of the Republic of Lithuania. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania. The Law of the Republic of Lithuania applies to the Goods Purchase – Sale Agreement concluded between the Buyer and the Seller. Entity resolving consumer disputes out of court: State Consumer Rights Protection Service, address: Vilniaus st. 25, 01402 Vilnius, www.vvtat.lt
8.8. All disagreements between the Buyer and the Seller arising from or related to the Purchase – Sale Agreement shall be resolved by negotiation between the parties. If it is not possible to reach an agreement, disagreements are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
8.9. The seller reserves the right to change or supplement the Rules at any time, taking into account the requirements established by legal acts. Each time the Buyer makes a purchase in the online store, he will have to agree to these rules again.
WOOL HOUSE is a mature, modern and responsible knitwear brand whose essence is to create high-quality products, which provide great joy of wearing for long years.
